Privacy Policy

Last Updated: May 6, 2025

1. Introduction

ReturnRun ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our package return pickup service, accessible via our website and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us when using our Service, including:

  • Contact information (name, email address, phone number)
  • Billing and payment information
  • Address and location information for package pickup
  • Account credentials if you create an account
  • Package details and shipping labels/QR codes that you upload
  • Communication records when you contact our customer service

Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on pages, links clicked)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide, maintain, and improve our Service
  • To process and fulfill your package return pickup requests
  • To process payments and send transaction confirmations
  • To communicate with you about your orders and account
  • To send you service updates and promotional messages (with your consent)
  • To respond to your inquiries and provide customer support
  • To monitor and analyze usage patterns and trends
  • To protect the security and integrity of our Service
  • To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with the following parties and in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

Delivery Partners

We share necessary pickup and delivery information with our local couriers and delivery personnel to fulfill your package return requests.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and obtain a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not function properly.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: returnrunapp@gmail.com
Address: ReturnRun Customer Service, Southern and Northern Utah

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